12th Commerce Book Back Answers - Chapter 18 - English Medium Guides

  

 

Plus Two / 12th Commerce - Book Back Answers - Chapter 18 - English Medium

Tamil Nadu Board 12th Standard Commerce - Chapter 18: Book Back Answers and Solutions

    This post covers the book back answers and solutions for Chapter 18 – Commerce from the Tamil Nadu State Board 12th Standard textbook. These detailed answers have been carefully prepared by our expert teachers at KalviTips.com.

    We have explained each answer in a simple, easy-to-understand format, highlighting important points step by step under the relevant subtopics. Students are advised to read and memorize these subtopics thoroughly. Once you understand the main concepts, you’ll be able to connect other related points with real-life examples and confidently present them in your tests and exams.

    By going through this material, you’ll gain a strong understanding of Commerce Chapter 18 along with the corresponding book back questions and answers (PDF format).

Question Types Covered:

• 1 Mark Questions: Choose the correct answer, Fill in the blanks, Identify the correct statement, Match the following 
• 2 Mark Questions: Answer briefly 
• 3, 4, and 5 Mark Questions: Answer in detail

All answers are presented in a clear and student-friendly manner, focusing on key points to help you score full marks.

All the best, Class 12 students! Prepare well and aim for top scores. Thank you!

Chapter 18: Grievance Redressal Mechanism

I. Choose the correct answer.

1. The Chairman of the National Consumer Disputes Redressal Council is _________.
a) Serving or Retired Judge of the Supreme Court of India.     
b) Prime Minister     
c) President of India                         
d) None of the above 
Answer Key:
a) Serving or Retired Judge of the Supreme Court of India. 

2. The Chairman of the State Consumer Protection Council is _________.
a) Judge of a High Court         
b) Chief Minister     
c) Finance Minister         
d) None of the above 
Answer Key:
a) Judge of a High Court 

3. The Chairman of the District Forum is _________.
a) District Judge                             
b) High Court Judge     
c) Supreme Court Judge                 
d) None of the above
Answer Key:
a) District Judge

4. The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed
a) ₹2 lakhs but does not exceed ₹5 lakhs     
b) ₹20 lakhs but does not exceed ₹1 crore 
c) ₹3 lakhs but does not exceed ₹5 lakhs     
d) ₹4 lakhs but does not exceed ₹20 lakhs 
Answer Key:
b) ₹20 lakhs but does not exceed ₹1 crore 

5. The International Organization of Consumers Unions (IOCU)was first established in 
a) 1960         
b) 1965     
c) 1967         
d) 1987 
Answer Key:
a) 1960 

II. Very short answer questions.

1. What do you meant by Redressal Mechanism?
Answer Key:

• Exploitation is common where consumers are unaware of their rights and privileges.
• In this modern world, Consumers are the vital part of the business.
• They decide the success or otherwise of the business.

2. What do you know about National Commission?
Answer Key:

• NCDRC - The National Consumer Disputes Redressal Commission
• India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
• Its head office is in New Delhi.

3. State the meaning of the term State Commission.
Answer Key:

• The State Commission is to be appointed by the State Government in consultation with the Centre.
• It has the same function as state level.
• The state consumer protection council is also known as “Consumer Disputes Redressal Commission”.

4. What is an term District Forum?
Answer Key:

• As per the Consumer Protection Act of 1986 and Section 9 there of the establishment of a District Forum by the State Government in each district is necessary today to protect the interest of aggrieved consumers in that district.
• The State Government can establish more than one District Forum in a district if it deems fit to do so.

III. Short answer questions.

1. Who are the members of the National Commission?
Answer Key:

• The National Commission should have five members.
• One should be from judiciary.
• Four other members of ability, knowledge and experience from any other fields.
• It should include a woman.

2. Who are the members of the State Commission?
Answer Key:

• A person who is or has been a Judge of a High Court appointed by the State Government as its President.
• Two other members who shall be persons of ability, integrity and standing and have adequate knowledge or experience of or have shown capacity in dealing with problems relating to
• Economics,
• Law,
• Commerce,
• Industry,
• Public affairs or administration of them,
• One shall be a woman.

3. Write a note on the Voluntary Consumer Organization?
Answer Key:

• Consumer is a broad label for any individuals or households that use goods and services produced within the economy.
• Voluntary consumer organizations refer to the organization formed voluntarily by the consumers to protect their rights and interests.

IV. Long answer questions.

1. Explain the overall performance of National Commission.

Answer Key:

• NCDRC - The National Consumer Disputes Redressal Commission
• India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
• Its head office is in New Delhi.

Members:

• The National Commission should have five members.
• One should be from judiciary.
• Four other members of ability, knowledge and experience from any other fields.
• It should include a woman.

Jurisdiction:

• To entertain a complaint valued more than 1 Crore.
• Revised the orders of State Commissions.

Powers:

• Prior service of copies of documents produced by one party to the opposite parties.
• Speedy grant of copies of documents are issued by the National Commission

Appellate Forum:

• Section 23 of Consumer Protection Act, 1986, provides that any person aggrieved by an order of National Commission may prefer an Appeal against such order to Supreme Court of India within a period of 30 days.

 

2. Explain the overall performance of State Commission?
Answer Key:

• The State Commission is to be appointed by the State Government in consultation with the Centre.
• It has the same function as state level.
• The state consumer protection council is also known as “Consumer Disputes Redressal Commission”.
• Both goods and services are included in the purview of the council.

Members:

• A person who is or has been a Judge of a High Court appointed by the State Government as its President.
• Two other members who shall be persons of ability, integrity and standing and have adequate knowledge or experience of or have shown capacity in dealing with problems relating to
• Economics,
• Law,
• Commerce,
• Industry,
• Public affairs or administration of them,
• One shall be a woman.

Jurisdiction:

• The State Commission can entertain complaints within the territory of entire state and where the value of the goods or services and the compensation.
• If any claimed exceed Rs. 20 lakhs and below Rupees One Crore.

Powers:

• To produce before and allow to be examined by an officer of any of these agencies, such books of accounts, documents or commodities as may be required and to keep such books, documents, etc., under his custody for the purposes of the Act.

Appellate Forum:

• The State Commission’s jurisdiction may be original, appellate or revision.
• The State Commission may reverse or confirm the orders passed by the District Forum.

 

Prepared By:

 

B. MUTHUKUMAR 
PG ASST COMMERCE
MKVK MATRIC HR SEC SCHOOL 
TENKASI