12th Commerce - Book Back Answers - Chapter 17 - English Medium Guides

  

 

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Tamil Nadu Board 12th Standard Commerce - Chapter 17: Book Back Answers and Solutions

    This post covers the book back answers and solutions for Chapter 17 – Commerce from the Tamil Nadu State Board 12th Standard textbook. These detailed answers have been carefully prepared by our expert teachers at KalviTips.com.

    We have explained each answer in a simple, easy-to-understand format, highlighting important points step by step under the relevant subtopics. Students are advised to read and memorize these subtopics thoroughly. Once you understand the main concepts, you’ll be able to connect other related points with real-life examples and confidently present them in your tests and exams.

    By going through this material, you’ll gain a strong understanding of Commerce Chapter 17 along with the corresponding book back questions and answers (PDF format).

Question Types Covered:

• 1 Mark Questions: Choose the correct answer, Fill in the blanks, Identify the correct statement, Match the following 
• 2 Mark Questions: Answer briefly 
• 3, 4, and 5 Mark Questions: Answer in detail

All answers are presented in a clear and student-friendly manner, focusing on key points to help you score full marks.

All the best, Class 12 students! Prepare well and aim for top scores. Thank you!

Chapter 17: Consumer Protection

I. Choose the correct answer.

1. The final aim of modern marketing is ________.
a) Maximum profit                   
b) Minimum profit     
c) Consumer satisfaction                  
d) Service to the society
Answer Key:
c) Consumer satisfaction

2. _______ is the king of modern marketing.
a) Consumer     
b) Wholesaler     
c) Producer            
d) Retailer
Answer Key:
a) Consumer

3. As the consumer is having the rights, they are also having ________.
a) Measures             
b) Promotion         
c) Responsibilities            
d) Duties
Answer Key:
c) Responsibilities

4. Which of the following is not a consumer right summed up by John F. Kennedy
a) Right to safety                            
b) Right to choose     
c) Right to consume               
d) Right to be informed
Answer Key:
c) Right to consume

5. It is the responsibility of a consumer that he must obtain ________ as a proof for the purchase of  goods.
a) Cash receipt           
b) Warranty card              
c) Invoice      
d) All of these
Answer Key:
a) Cash receipt

II. Very short answer questions.

1. Write short notes on: “Right to be informed.”
Answer Key:

• Consumers should be given all the relevant facts about the product so that they can take intelligent decisions on purchasing the product.
• Advertising and labelling on the package should provide objective information to buyers.

2. What are the rights of consumer according to John F. Kennedy?
Answer Key:

• The former president of U.S.A Mr. John F. Kennedy defined the basic consumer rights as “The Right of Safety, the Right to be informed, the Right to choose and the Right to be heard.”

3. Which is the supreme objective of business?
Answer Key:

• Satisfaction of consumer needs/requirements is stated to be supreme objective of a business.
• To protect their own interest, consumers must first be aware of their rights as buyers.

III. Short answer questions.

1. What do you understand by “Right to redressal”.
Answer Key:

• This step is one step ahead of the previous right.
• The complaints and protests are not just to be heard.
• But the aggrieved party is to be granted compensation within a reasonable time period.

2. What do you understand about” Right to protection of health and safety”.
Answer Key:

• The consumer has a right to be aware of his rights and remedies available to him, redress his grievances through publicity in the mass media.
• Consumer has a right to be protected against goods and services which are hazardous to life and health.

IV. Long answer questions.

1. Explain the duties of consumers. (any 5)
Answer Key:
Reading the Label Carefully:

• It is the duty of the consumer to thoroughly read the label of the product.

Misleading Schemes:

• Mostly advertisements are used to be very attractive and appealing to the senses.

Never Purchase from Black Market:

• The consumer should discharge his duties as responsible citizen.

Buying Standardized Products:

• Often the consumer buys cheap products which are not durable or are not safe.

Follow the Instruction of the Manufacturer:

• It is the duty of the consumer to use the product as per its instructions.
• e.g., if a medicine carries an instruction regarding its storage, it should be stored in the fridge.
• This would help in prevention of any damage to the medicine and harm to the consumer’s health.

2. What are the responsibilities of consumers? (any 5)
Answer Key:

• The consumer must pay the price of the goods according to the terms and conditions of the sales contract.
• The consumer has got a responsibility to apply to the seller for the delivery of the goods.
• The consumer is bound to pay any interest and special damages caused to the seller in case if there is delay in the payment.
• The consumer has to assiduously follow and keenly observe the instructions and precautions while using the products.
• The consumer must get cash receipt as a proof of goods purchased from the seller.

 

Prepared By:

 

B. MUTHUKUMAR 
PG ASST COMMERCE
MKVK MATRIC HR SEC SCHOOL 
TENKASI