12th Commerce - Book Back Answers - Chapter 16 - English Medium Guides

  

 

Plus Two / 12th Commerce - Book Back Answers - Chapter 16 - English Medium

Tamil Nadu Board 12th Standard Commerce - Chapter 16: Book Back Answers and Solutions

    This post covers the book back answers and solutions for Chapter 16 – Commerce from the Tamil Nadu State Board 12th Standard textbook. These detailed answers have been carefully prepared by our expert teachers at KalviTips.com.

    We have explained each answer in a simple, easy-to-understand format, highlighting important points step by step under the relevant subtopics. Students are advised to read and memorize these subtopics thoroughly. Once you understand the main concepts, you’ll be able to connect other related points with real-life examples and confidently present them in your tests and exams.

    By going through this material, you’ll gain a strong understanding of Commerce Chapter 16 along with the corresponding book back questions and answers (PDF format).

Question Types Covered:

• 1 Mark Questions: Choose the correct answer, Fill in the blanks, Identify the correct statement, Match the following 
• 2 Mark Questions: Answer briefly 
• 3, 4, and 5 Mark Questions: Answer in detail

All answers are presented in a clear and student-friendly manner, focusing on key points to help you score full marks.

All the best, Class 12 students! Prepare well and aim for top scores. Thank you!

Chapter 16: Consumerism

I. Choose the correct answer.

1. The term ‘consumerism’ came into existence in the year __________.
a) 1960         
b) 1957     
c) 1954         
d) 1958
Answer Key:
a) 1960

2. Who is the father of Consumer Movement?
a) Mahatma Gandhi                  
b) Mr. Jhon F. Kennedy         
c) Ralph Nader                               
d) Jawaharlal Nehru
Answer Key:
c) Ralph Nader

3. Sale of Goods Act was passed in the year?
a) 1962         
b) 1972            
c) 1930         
d) 1985
Answer Key:
c) 1930

4. The Consumer Protection Act came into force with effect from
a) 1.1.1986          
b) 1.4.1986     
c) 15.4.1987            
d) 15.4.1990
Answer Key:
c) 15.4.1987

5. _____ of every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
a) August 15     
b) April 15       
c) March 15     
d) September 15
Answer Key:
c) March 15

II. Very short answer questions.

1. Who is a consumer?
Answer Key:

• A consumer is one who consumes goods manufactured and sold by others or created by nature and sold by others.
• One, who avails services such as banking, transport, insurance, etc., is also called a consumer.

2. Give two examples of adulteration.
Answer Key:

• Mixing of stones with grains.
• Mixing of coconut oil with palmolein.
• Papayas seed is added to black pepper.

3. What is Caveat Emptor?
Answer Key:

• ‘Caveat emptor’ is a Latin term that means "let the buyer beware."
• Similar to the phrase "sold as is," this term means that the buyer assumes the risk that a product fails to meet expectations or have defects.

4. What is Caveat Venditor?
Answer Key:

• Caveat emptor was the rule for most purchases and land sales prior to the Industrial Revolution,
• Although sellers assume much more responsibility for the integrity of their goods in the present day.

5. Write a short notes on Consumer Protection Act, 1986.
Answer Key:

• A person who buys any goods or services for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment is a consumer.
• A person who obtains such goods for resale or for any commercial purposes will not be a consumer.  

III. Short answer questions.

1. What are the important legislations related to consumerism in India? (any 3)
Answer Key:

• The Indian Contract Act, 1872
• The Sale of Goods Act, 1930
• The Trademark Act, 1999
• The Competition Act, 2002   

2. What is meant by artificial scarcity?      
Answer key:

• There are certain situations where the shop-keepers put up the board ‘No Stock” in front of their shops, even though there is plenty of stock in the store.
• In such situations consumers who are desperate to buy such goods have to pay hefty price to buy those goods and thus earning more profit unconscientiously.

3. Write the importance of consumerism. 

(any 3)
Answer Key:

• Awakening and uniting consumers.
• Discouraging unfair trade practices.
• Protecting against exploitation.
• Awakening the government.
• Discouraging anti-social activities.

IV. Long answer questions.

1. How consumers are exploited? (any 5)
Answer Key:
Selling at Higher Price:

• The price charged by the seller for a product service may not be commensurate with the quality but at times it is more than the fair price.

Adulteration:

• It refers to mixing or substituting undesirable material in food. 
• This causes heavy loss to the consumers.

Duplicate or Spurious goods:

• Duplicate products of popular products are illegally produced and sold.

Artificial Scarcity:

• There are certain situations where the shop-keepers put up the board ‘No Stock” in front of their shops, even though there is plenty of stock in the store.

Sub-standard:

• On opening a packet or sealed container one may find the content to be of poor quality.

Warranty and Services:

• In case of consumer durable goods like televisions, washing machines, refrigerators, cars, two wheelers and air conditioners etc.

2. Explain the role of business in consumer protection. (any 5)
Answer Key:
Avoidance of Price Hike:

• Business enterprises should desist from hiking the price in the context of acute shortage of goods /articles.

Avoidance of Hoarding:

• Business enterprises should allow the business to flow normally.

Guarantees for Good Quality:

• Business enterprises should not give false warranty for the products.

Product Information:

• Business enterprises should disclose correct, complete and accurate information about the product viz.

Money Refund Guarantee:

• Where the product becomes defective, business enterprises should replace it with new one or refund the purchase price.

3. What are the objectives of Consumer Protection Act, 1986? (any 5)
Answer Key:

• Protecting consumers from unfair trade practices of traders.
• Empowering consumers to seek redressal against exploitation.
• Educating the consumer of their rights and duties .
• Ensuring better standard of living for consumers by providing them with quality products at fair price.
• Putting in place right mechanism like councils and other authorities to enable the consumers to enforce their rights.

 

Prepared By:

 

B. MUTHUKUMAR 
PG ASST COMMERCE
MKVK MATRIC HR SEC SCHOOL 
TENKASI